Steve Rubel wrote about Apple’s supposed iTablet, and wonders why people are so excited. He makes some great points about needs and the psychology surrounding a meme. Rubel states, “Perhaps part of the reason there has been so much debate is that the economy has slowed the pace of industry innovation and so what's in front of us can't meet the expectations of a select, yet influential few - the early adopters.” He goes on to say, “All of this is a fascinating study in the psychology of our times and how conversation drives the news and the hype cycle, potentially setting up everyone to fail given the outlandish expectations. Perhaps only divine intervention will give us what we want, even if we may not need it.”
I agree with Rubel that the hype machine, when fully charged, can create a market for a product we may not need. We find ourselves getting sucked into the vortex of TechCrunch reviews and spy photos, only to retweet them at lightening pace, fueling the hype machine even more. All of this, as Rubel puts it, makes us salivate over the new shiny object. You can liken it to a Pavlovian response, where the press and public are the bell...
We’ve generally accepted the same doctrines and philosophies around needs for decades. Folks like Pavlov and Maslow continue get quoted in marketing and advertising books, presentations and pitches. You might recall Maslow’s Hierarchy of Needs - a theory in psychology in which Maslow attempted to formulate a needs-based framework of human motivation and based upon his clinical experiences with people. The basis of Maslow's motivation theory is that human beings are motivated by unsatisfied needs, and that certain lower factors need to be satisfied before higher needs can be satisfied.
“Human needs arrange themselves in hierarchies of pre-potency. That is to say, the appearance of one need usually rests on the prior satisfaction of another, more pre-potent need. Man is a perpetually wanting animal. Also no need or drive can be treated as if it were isolated or discrete; every drive is related to the state of satisfaction or dissatisfaction of other drives.”
Well I have a new suggestion, or at least an addition. When Maslow published his Theory of Human Motivation in 1942, times were vastly different. Today, technology fulfills many of the the needs in Maslow’s hierarchy. Below is my “new” hierarchy of needs.
My iPhone, for example, helps me solve problems (Self-actualization), in some circles gets me respect by others (Esteem), helps me connect with friends and family (Love/Belonging), helps me locate food, water and places to excrete - public toilet finding apps - (Physiological).
I realize that this isn’t scientific, nor is it proven. It’s simply meant to illustrate the point that technology is playing a critical role in our lives and that we value it more and more without even realizing it. With each new innovation, we slowly (and quickly) become more dependent and reliant upon technology to get us through the day. It gives Apple’s slogan “There’s an app for that” profound meaning.
Maslow said that motivation theory is not synonymous with behavior theory - that motivations are only one set of factors that determine behavior. His final point in the study is that while behavior is almost always motivated, it is also almost always biologically, culturally and situationally determined as well.
Nothing could be truer today – January 3, 2010 – where human behavior is rapidly changing to suit technology, not the other way around. This is the technological situation we live in today.
So to answer @BBHLab's question, "Do we actually need an Apple tablet? What need will it satisfy?" - the answer is yes, all of them.